After seven enjoyable years of offering ICAgile-accredited learning programs, we’ve packed up our Post-Its and Sharpies and gone fishing.
We’ll be back in the fall of 2021 with some new, self-directed communication programs.
See you then!

It’s what we believe about communication!



Sue helps you talk so people listen, listen so people talk, and change the world one conversation at a time.

Whether you’re talking with one person, influencing a small team or addressing 200 people, Sue gets you to focus on what’s important and translate your thoughts into ideas your audience can understand and act on. As a coach and trainer of coaches and facilitators, she’s seen how  focused conversations can improve interactions, relationships, teams and organizations.

Aided by her knack for cutting through the clutter and presenting ideas clearly, Sue’s done almost everything a professional communicator can do. And she’s done it in many roles (coach, trainer, author, reporter, strategist, boss), contexts (corporation, non-profit, small business) and industries (finance, technology, education). The truly curious can visit her linkedin profile.

Formal education and experience give her a grasp of both the theoretical dynamics and the practical aspects of communicating, one-to-many or one-to-one. A passion for learning keeps her ever on the hunt for fresh ideas that continue her development as a professional. Some of those ideas appear in her book, Talk To Me: Workplace Conversations That Work.

Sue earned an MBA in Communication Management from Royal Roads University in Victoria, BC, and her undergrad studies were in Psychology/Sociology at Bishop’s University in Quebec. Working in organizational change with technology teams and organizations, she’s sort of a “high-tech sociologist.” As a coach and trainer, she continues to follow the  positive psychology movement and is a certified Neuroleadership Coach. Its model of “engaging the brain to capture the mind” drives Sue’s coaching practice and enhances her training effectiveness. She recently completed advanced graduate courses in Team and Group Coaching and Developing Coaching Cultures at Royal Roads University and in Organizational and Relationship Systems Coaching (ORSC).

Professional certifications include:  ICAgile Certified Professional in Agile Coaching, Agile Team Facilitation and Agility in the Enterprise, IAC Master Coach and IABC Accredited Business Communicator. In 2013, Sue was named an IABC Master Communicator, a lifetime achievement award. She is also an Open Space facilitator, encouraging conversation on a large scale and is certified to administer and interpret a range of psychological assessments. She is privileged to be a coach and trainer with Leanintuit, an organization specializing in agile change.

But more important than credentials, Sue has earned the trust and confidence of employers, clients and colleagues by consistently delivering results that meet or exceed their expectations.



Andrew operates where business, technology and communication intersect.

He brings knowledge, experience and techniques that ease the process of getting things done. His practical approach, honed in his early career in Alberta’s no-nonsense drilling industry, is balanced by a relentless curiosity about how and why things work, from our machines to our brains to our conversations.

That curiosity led to training with Results Coaching Systems, an approach based in neural research. He’s skilled at teasing out the relevant information from the most confusing situations. Call him when you’re stuck. Or when you’re contemplating something big. He knows how to set the stage for success through planning and exploiting technology to achieve your business goals.

With an MBA from Western University’s Ivey School of Business, Andrew held senior management positions in Canadian and International banks and has brought his skills in integrating information to businesses, government and consulting firms in Bermuda, Toronto and Waterloo. More recently, he was instrumental in introducing agile work practices and coaching teams and executives in large financial institutions and edutech companies. His current role is coaching change leaders.

Andrew is an agile coach, a principal of LeanIntuit and a frequent presenter at conferences and events in the agile and lean communities.

We’re delighted to be involved with some very cool people and projects.

These days, work happens through partnerships. At least, it does for us. A fabulous group of friends, colleagues and associates, are working to help build organizations where people can thrive as well as do excellent work. We met when we were speaking at conferences about workplace  change and lean and agile practices. We love to work together.

We’re proud to be members of Leanintuit, a team dedicated to helping product development teams work better, delivering value earlier with sustainable, humane teamwork practices. You’ll find our partners teaching and supporting all aspects of change, from engineering practices to communication. 

Every once in a while, we get to partner with Jason Little, one of the most creative people we know. He’s the author of “Lean Change Management: Innovative Practices for Managing Organizational Change” and the creator of the Lean Change program, used around the world by organizations that are serious about change and want practical ideas for how to get there.

Everyone should have friends in Montreal – and we do. We’re delighted to be among “les copains” – the friends of the Agile Partnership, a group of coaches, trainers, and thinkers based in Quebec and working in both French and English to help organizations there discover ways to be more effective, more productive and great places to work.

We were part of the planning and organizing group for Canada’s first Spark the Change conference, in Toronto in 2015. It’s been an annual opportunity for people from all the business disciplines to meet and talk about helping organizations become places where we love to work. We sparked something. Just as we had decided five years was enough and there would be no Spark 2020, COVID-19 came along and reinforced our decision.

We’re proud to be affiliated with and support these organizations

Scrum Alliance
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