When I first studied accounting I was astonished that “goodwill” is something you can quantify and express with a financial value. I’d always thought of it as kind thoughts towards my fellow humans. Those are valuable, for sure, but not exactly something you can put a dollar sign on.
Along come generally accepted accounting principles (GAAP) to tell us that goodwill isn’t just about benevolent feelings towards others. It’s also the amount one company pays to buy another that’s over and above the tangible value of the assets being acquired. How could a company be worth more than its tangible assets? A strong brand, customer relationships, intellectual property and existing contracts might qualify as goodwill. It sits on the balance sheet as an intangible asset.
It’s interesting to ponder the value of goodwill during this season of “Gloria. Peace on Earth to men of goodwill.”
Goodwill, the kind thoughts variety, makes us worth much more than our tangible assets. It connects us to others, something we need to keep us human. There’s ample evidence of a link between the mind and the body that suggests positive thoughts and acts of generosity lead to more than just good feelings – they promote physical health. The explanation is that reciprocal benevolence kept our ancestors alive back in the days of “kill or be killed.” So we’re wired to be kind to each other.
You might argue that we don’t have to look far to find people whose learning or circumstances and choices override that basic human inclination towards goodwill. We see the impact of extremism and zealotry on the nightly news.
As I write that, I’m reminded of a quote from Anne Frank, who wrote, as she was hiding from the Nazis, “Despite everything, I believe that people are really good at heart.”
We can choose goodwill. Each of us can do our own bit to look for the best in others. As coaches, it’s our job to not only see their best but also to help them see it – and do something with it. Anne Frank said it best, “Everyone has inside of him a piece of good news. The good news is that you don’t know how great you can be! How much you can love! What you can accomplish! And what your potential is!”
This is a series inspired by House of Friendship Kitchener’s 12 Days for Good project. There’s a theme for each of the 12 days – no pipers piping required. Learn more at http://12daysforgood.com
“You may say, “I don’t have a creative bone in my body.” Not true. We’re going to help you find that creative bone!”
Those are the words of Carolyn Dawn Good, a Kitchener artist and community catalyst I often describe as “the most creative person you will ever meet.” I write about her today for two reasons.
- One, it’s Day Four of the 12 Days For Good, in which House of Friendship reminds us that giving at this time of year isn’t just about presents. And Day Four = Creativity.
- Two, I spent a few hours with Carolyn, today, rolling paper beads. They will become works of art, like the angel pictured. And, yes, you can have one, too. (We were at The Generous Host, a lovely oasis of creative energy.)
There’s a story, of course, one of hope and transformation and drama and, yes, the involvement of a creative community.
It all began with a house fire in Carolyn’s downtown neighbourhood. It was a mess – not just the physical structure, but the financial picture and the impact on the family. The house had good bones and more than a few people saw possibility beyond the damage. Angels from the community, Carolyn among them, pulled together to mop up and begin repairs. The vision is not just to salvage this house but to transform it, and include a creative space the community can use.
Which brings me to the beads. The paper being transformed into angelic artwork is printed with photos taken just after the fire. From ashes to angels. Masterpieces from a mess. Horrifying to heavenly. Terror to treasure. I’ll stop the alliterative sloganeering, you get the picture. If not, here’s a real picture.
Carolyn is using the beads to create original numbered works of art – angels and stars to trim a tree, hang in a window, give as gifts, inspire your own creativity. And, you guessed it, most of the funds raised from sales will go to help fund the house restoration. Two-by-fours and two-by-sixes aren’t glamorous gifts, but they matter to builders. Angels sales will contribute.
This project exemplifies creativity. People from all walks of life, businesses, builders, neighbours, strangers, individuals and communities opened their doors, their wallets, space on their calendars to bring this idea to life. Yes, creativity is in the artworks, themselves, and the artistry involved in the restoration. Yet creativity is also in seeing the possibility in situations around us.
Creativity is not just in the creative arts. Creativity is as useful in business as it is in the arts. A recent Fast Company article suggests the characteristics artists need and use are increasingly valuable in business.
As a coach and a trainer of coaches, I’m dedicated to the International Association of Coaching’s Mastery #8 – Invite possibility. When we see things from a new perspective, welcoming the unexpected, tugging on the threads not usually seen, we open up a range of creative options that help us transform our work, our lives and our world. “What else might be possible?” is a very powerful question.
All people are naturally creative and resourceful. Most of us are at our best when we are using our creativity. For some of us, our creative streak is in the arts. For others our creativity is not where society traditionally looks for it, but in finding new ways to get things done. We may be software developers, construction workers, barristas, municipal employees, parents or postal workers.
- Where is your creativity?
- How can you unleash it today?
This is a series inspired by House of Friendship Kitchener’s 12 Days for Good project. There’s a theme for each of the 12 days – Calling Birds required. Learn more at http://12daysforgood.com
If you’ve ever said or heard, “That’s not what I was trying to do,” an intention check might have helped your interaction.
It’s a three step process.
This kata starts, like so many things in communication, with self-awareness. The first step is to know what you are trying to achieve. If your internal thoughts are muddy, there’s no way your communication will be clear. Ask yourself, “What do I really want here?” Know your goal for the interaction.
Sometimes you’re just curious. Sometimes you want the other person to do something. Sometimes you need them to know something. Or you want to recognize something they’ve done. But knowing your purpose is the first step to clear communication.
You might also want to check that your intentions are honourable. Working with a client on this recently, she realized, when she checked her intentions that, what she was about to say was really a form of retaliation for something a colleague had said the previous day. When she examined what she really wanted she moved to what was good for the team and the project.
Once you’re clear on your intention, the next step is to share it. People can’t read your mind. What happens if people don’t have the facts about something? Yeah, they make stuff up.
Once in a while, if you are very lucky, you get a gigantic dose of brain candy. That was my experience at Agile 2013, a five-day gathering of smart and thoughtful individuals working to find new ways to work, particularly in the realm of software development.
This was an enormous conference, twice as large as anything I’d been to and twice as long. There were more than 1,700 people registered for five days of non-stop idea sharing. In every time slot, there were over a dozen sessions to choose from. That didn’t count the unscheduled ‘open jam’ sessions and lively discussions during the breaks.
And don’t forget the parties. We were, after all, in Nashville. Music City. Honky Tonk Heaven.
It took place in a hotel that could pass for an amusement park. The Gaylord Opryland Conference Center is a massive biodome-like structure with islands, rivers, jungles and other distractions. Rooms are in at least five distinct buildings connected by meandering paths on several levels. It’s one thing to be lost in a new city. But to be lost in your own hotel? Every five minutes? Our hotel map would prove to be as important as our room keys.
This could have been a ticket to overwhelm. Instead, it was a most exquisite learning experience. Inspired by the Agile Manifesto, this is a community that spends its days promoting collaboration, pairing discipline with creativity, trying to create more people-centric work situations, and learning.
So what did I take away from this adventure that might be useful for readers of this blog? (more…)
How to prevent the over-commitment that leads to overwhelm
This article first appeared in our newsletter in 2003. Still true!
It’s a small yet powerful word, one with big consequences. It’s a word that can improve our lives and make us more valuable to those we say it to – those we want to help in this world.
At the end of a week in which I – and the feelings I was experiencing – seemed to be on a non-stop rush from appointment to commitment to obligation to ordeal, I stopped to reflect on what was making me feel so beleaguered.
I examined my “To Do” list, and highlighted the things I really wanted to do. Almost all the highlighted items had fallen (or were they pushed?) to the bottom of the page. Activities that were important to me had, for months, languished, ignored and forgotten, beneath activities that other people wanted me to do. Ouch!
It had something to do with my reluctance to use the word “No.” A little reading and a lot of reflection showed me:
- That NO is not a dirty word
- How to say NO without feeling guilty
- And why saying NO increases the value of the things we say YES to.
How does it happen?
I’m getting lean. Alas, this is not about my body. It’s something I’ll call “lean communication.” I’m not about to preach on short sentences and plain words, though that can be part of it. I’m convinced that good communication reduces waste.
In manufacturing, the concept of “lean” describes practices that use fewer resources to provide greater value to customers. Anything customers don’t value enough to pay for is considered “waste,” something to eliminate. Lean practices originated in manufacturing in the 1940s, when Taiichi Ohno introduced them at Toyota. Over the years, they’ve been adopted and adapted in many contexts, including lean startups and lean software development.
When I look at the ideas I use with my communication coaching clients, I see a lot of overlap with lean principles, particularly those set out by the Lean Enterprise Institute. I’ve paraphrased them, but you can find the original version here.
1. Establish value from the customer’s perspective
This is my top tip for communication. I never tire of sharing it because it works so well. The audience for any communication might be considered your “customers.” The more you can make your communication about them and their needs, the more likely you are to be listened to, heard and understood. Whether you’re addressing one person or 100, in conversation, in presentations, in broadcast or in writing, you can almost never go wrong if you explain your point from the perspective of your audience. You make people care about your message by answering their question, “What’s in it for me?” (WIFM) That’s the value will it have for them. When you talk about anything they don’t value – no matter how much you love it – you waste your time and theirs. (more…)