Effective Communication Practices

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Over the past few weeks, I’ve read nearly a dozen books on leadership, communication and change as I prepare to lead two new workshops. My creative process seems to demand that I read up on the subject, just to make sure I haven’t missed some new and breathtaking idea that will render my current knowledge obsolete. Though I discovered nothing that will rearrange life as I know it, I did spot a pattern that seems to lead to success.

A few key behaviours seem to improve our communication as leaders, as change agents and as human beings.

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Looking Back, Looking Ahead

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As the last page of the calendar streaks by with alarming speed, let’s grab a few minutes to check the rear view mirror and invest some precious time to assess where we (and our organizations) have been.  Noticing what we’ve achieved in the past 12 months is an excellent way to launch the plans we make for the new year.

With our eyes firmly fixed on where we’re headed, we often forget to celebrate or even notice what we’ve already accomplished. As a coach, I often ask clients to catch themselves doing something well and stop to savour the moment. I can, sometimes, forget to take my own advice.

Last week, I made time to do that, as I joined with a friend and fellow solopreneur to refine our business plans and set action priorities for 2008. Our first activity was to make a note of what we’d each achieved. At her suggestion, we also listed the names of people who had helped us get there.

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Yes, It’s OK To Say “No!” Revisited

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Once upon a time, I was an over-committed community volunteer headed for burnout.  Things were bad.  I felt angry and resentful. Any joy I had ever found in giving my time to charitable organizations I admired was long gone.

I dropped all activities but one (my professional association) and learned how to put boundaries around my giving. And I wrote about my learning in an article called Yes, It’s OK To Say “No!” I regularly get requests from publishers and other coaches and consultants for permission to use it in their work.

Today, I had a reason to revisit the article.  I received an e-mail from someone we’ll call “Lori,” who finds that the newsletter she’s producing for a volunteer organization is taking twice as long to do as she was led to expect.  She was looking for advice.  She wrote: “I’m inclined to keep my word and trudge on, but this last month’s issue took away from my family and job responsibilities. If I say no and stop doing the
newsletter, does this set a bad example for my kids, telling them it’s OK to quit after I’ve committed to something? ” It was this concern about what sort of lessons we teach through our behaviours that touched me the most.

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Who are you?

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For the past few weeks, I’ve been dancing around with an idea presented by my friend Donna Karlin, the Shadow Coach and founder of A Better Perspective. The idea sits in front of my nose in 36-point type.

People become who they might be when they let go of who they are.”

In my own struggle to let go, my heart leaps and pirouettes with vivid energy, excited by the possibility of discovering and becoming who I might be. My head takes steps rehearsed and perfected through decades of practice
designed to keep me as I am. I promise you, this dance is not a sexy tango; it’s more like a barroom brawl.

Brain scientists suggest the desire to change, however sincere or necessary, collides with the human brain’s natural aversion to change. That ancient “fight or flight” mechanism takes over when events, feelings or thoughts don’t match the old patterns. That primitive part of our brain interprets this as “danger” and renders us temporarily incapable of rational thought. It fills our head with worry, anxiety and other nonsense and our bodies with cortisol, adrenaline and who knows what other forms of crap and corruption. So we don’t change.

Two years ago, I thought I had changed forever and for good, for once and for all. I was invited to contribute a chapter to a book about women and power. In writing it, I determined that I had found my real self and was, henceforth, going to be that. My chapter, posted here, Objects In Mirror Are Closer Than They Appear, describes the emergence of Susanna, my bolder, greater, less inhibited alter ego. She is the creature I was meant to be. It’s a good story. It aims to help others discover their own inner Susanna, and I occasionally hear from people who’ve been touched by it or inspired to find their own true selves.

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The Reference Letter – Step by Step

Pencil_sharpening_2How do you capture the essence of a real person on paper?  That was a client’s question, this week. He’d been asked to write a testimonial letter for someone he likes and respects and wanted to know if there’s a format for such things.

I’d never seen a formula, though I’ve written scads of these things for employees and colleagues applying for jobs, school admission or nonprofit board positions. Since some sort of structure helps almost anyone write almost anything, I documented a process for my young client – and for you – in the following eight steps.

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