So what’s it like to work with us?
We believe that anyone motivated can learn to be a good communicator – and we know it doesn’t happen overnight. Based on what we’ve seen so far, you can expect the following results:
The quality of conversation improves, almost immediately. There’s something valuable in simply being aware of communication. Together, we shine a light on what’s happening in your workplace – conversation patterns, habits, content, context, timing and styles – and people often notice a sudden improvement. Of course, a lasting improvement only comes when you actually work at changing conversation habits over time.
People will talk about important things. Once you create a culture where it’s OK not to have all the answers, the content of the conversation moves to what’s important to your business and your success. Debates on whether the office blinds should be open or closed fade into memory as people learn ways to share their honest questions and opinions without fear. People discuss ways to get the job done – and then they do it.
Agreement means more than bobbing heads. As you practise setting realistic expectations and accepting reasonable commitments, agreement starts to mean something. You can rely on people making reliable promises and keeping them. If we work with you, alone, you become the role model for conscious commitments. When we work with your team, results come faster.
Your meetings matter. When conversation is well directed, the time you spend in meetings is an investment that pays off. Real issues surface, discussion is productive, decisions are made and plans established. People know where they’re going. And so do you.
You feel relief. When you can talk about the issues, identify the needs, and establish clear priorities, balancing the competing needs of bosses, employees, colleagues, clients and others gets a whole lot easier.
You press the “Shift” key. Change happens. You feel a sense that things are under control – without feeling you have to control them.
You know everyone’s doing their job. People are “all on the same page.” Or they can get there. You see proof that you’re a good manager on a good team and you all can succeed. You are understood.
Here’s our philosophy – our Minifesto
What next?
Learn more about our services or contact us to discuss your organizational needs.
+++++
Refund Policy
All coaching sessions and training programs are paid for in advance.
COACHING: Good faith guarantee: If I have to cancel a session for any reason, I will issue you a full refund or free rescheduling/extension, your choice.
If you have to cancel your coaching session for any reason, you must cancel at least 48 hours in advance to qualify for a refund. When cancellations are made in a timely manner, you will be refunded the full amount you pre-paid, less a $25.00 administration fee.
There is no fee to reschedule a coaching session if you reschedule at least 48 hours in advance. If you reschedule later than that, there will be a $50.00 administration fee.
Unused portions of coaching packages will be refunded on a pro-rated basis upon request. The pro-rating is based on the unused part of your paid enrollment, less a $50 cancellation fee.
TRAINING PROGRAMS: On courses of four weeks or longer, if you advise us by the start of the second class that you don’t wish to continue, we will refund your fee, less a $25.oo administration fee.
There are no refunds for classes shorter than four weeks.